From real customers
Numbers from real fleets.
What actually changed when these carriers switched to EZ Fuel - fuel spend, hours of admin saved, roadside response time, and the unflattering parts too.
Westbrook Logistics
42 trucks · Reefer · Midwest → SE corridor
11 hrs
Weekly admin saved
2.4×
Faster roadside dispatch
$31K
Annual fuel reduction
9 days
From first call to live
The before
Westbrook ran on a legacy provider for nine years. The fuel discount was respectable, but the controller was rebuilding IFTA exports manually every quarter - somewhere around 14 hours of work - because the export format never matched what their accountant needed. Roadside calls went through a generic 800-number, and a January tow on I-94 ended up costing $740 because nobody quoted it before the truck rolled.
The switch
Onboarded over a Tuesday afternoon. We pulled three months of statements, ran the line-item math against our tier rate (Pro tier × Credit account), and showed Westbrook the gap. They moved the whole fleet in nine days. Cards activated incrementally so drivers were never without a working card.
The after
IFTA exports now match their accountant's format - the controller's quarterly close went from a week to a half-day. Roadside dispatch became a single call to a real human; the next breakdown was quoted, dispatched, and resolved in 78 minutes total. Annual fuel-spend reduction landed in the low five-figures, with the bigger win being the time savings.
"Honestly the biggest change is that the controller stopped Slacking me at midnight on the 30th."
Marcus D.
1 truck · Reefer · TX ↔ CA lanes
5 min
Application to active card
22s
Roadside pickup time
$0
Activation / monthly fees
12
MoneyCodes used in month 1
The before
Marcus ran on a major fuel card brand for four years. The fuel side was fine - the breaking point was a January night when he was locked out of the cab in Amarillo. He waited 40 minutes on hold for roadside; the dispatcher couldn't quote a tow. He paid out of pocket and started shopping the next morning.
The switch
Applied for a Prepaid account on his phone at a TA in OK while waiting on a load. Approved in 5 minutes, virtual card in the driver app, plastic shipped to his home. Funded the first $400 with a debit card to test, then switched to ACH after seeing the discount land.
The after
Two months in, his first roadside call (flat in Lordsburg, NM) was picked up in 22 seconds and a tire tech rolled with a quoted price before they left. He's been running 12 MoneyCodes a month for lumpers - used to send Comdata-style cash codes, hated the call-in process. The discount tier is comparable to what he was getting before, but the support is the actual reason he stayed.
"I'm not loyal to a vendor. I'm loyal to the human who picked up at 2 a.m."
Apex Transport Co.
240 trucks · Dry van · 48-state OTR
$216K
Annual fuel reduction
73%
Drop in disputed transactions
28 days
Full migration window
3 hrs
Avg roadside resolution
The before
Apex had been on a big legacy network for 12 years. The discount was solid at scale, but the back-office was drowning in disputed transactions - drivers buying snacks at the pump, geofence-broken cards, cards used at non-network stations. Roadside ran through a third-party that often dispatched the wrong vendor for the breakdown type.
The switch
A four-week migration with our enterprise team and theirs. We connected the EZ Fuel API to their TMS (McLeod) and accounting (NetSuite), so transactions and IFTA-ready exports landed in their existing workflow. Hard fuel-only restrictions, geofence enforcement, and per-driver weekly limits got rolled out in waves so drivers had time to adapt.
The after
Disputed transactions dropped 73% in the first month - fuel-only restrictions and per-driver limits caught the bulk of them at the pump rather than at month-end. Roadside dispatch consolidated under one number with our team triaging the breakdown type and routing to the right vendor (tire vs mobile-mech vs tow). Annual fuel reduction landed in the low six-figures, mostly from the deeper Enterprise + Credit tier rate.
"The geofence enforcement alone paid for the migration. The fuel discount is gravy."
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